Services · Managed IT
Managed IT Services
Your technology partner beyond implementation
Elnux runs your IT day to day: helpdesk, networks, cloud, email, backups and security, under a service level agreement. Your people get fast, accountable support, and you get predictable IT costs instead of firefighting.
What we deliver
Everything a managed IT service covers
Support
- IT helpdesk support
- Secure client portal for logging and tracking tickets
- Remote and onsite support
Proactive care
- Infrastructure monitoring
- Preventive maintenance
- IT asset discovery and management
Systems we manage
- Network management
- Cloud administration
- Email administration
- Backup management
Accountability
- Service Level Agreements (SLAs)
- Technology advisory services
Business outcomes
What changes for your organisation
Predictable IT
A fixed scope and agreed response times instead of firefighting.
Fewer disruptions
Monitoring and preventive maintenance catch problems before users do.
One accountable partner
Support, security and advisory from a single team that knows your environment.
Support plans
Three levels of cover, one accountable team
Every plan is built from the same managed services and sized to your users, devices, sites and the hours you need covered. Prices are per month.
Essential
Small teams with a single office that need dependable, accountable IT support.
GH₵3,000per month
Request an Essential proposalBusiness
Growing organisations with more users, systems or sites to look after.
GH₵5,000per month
Request a Business proposalPremium
Multi-site or business-critical operations that need the highest level of cover.
GH₵10,000per month
Request a Premium proposal| Coverage | Essential | Business | Premium |
|---|---|---|---|
| Users covered | Up to 15 | Up to 35 | Up to 75 |
| Sites | 1 | Up to 3 | Multi-site, as agreed |
| Support hours | Mon–Fri, 8am–5pm | Mon–Sat, 7am–7pm | 24/7 for critical systems, plus business hours |
| Critical-issue response target | 4 business hours | 2 business hours | 1 hour |
| Onsite support | Remote-first; visits quoted | 2 scheduled visits a month | 4 scheduled visits a month, plus emergency onsite (Accra) |
| Backup and device health | Monthly checks | Weekly checks | Continuous monitoring with alerts |
| Infrastructure monitoring | – | Network and servers | Network, servers and cloud, with alerting |
| Asset management | Basic inventory | Automated discovery (Lansweeper) | Discovery, plus lifecycle and renewal tracking |
| Security reviews | Annual baseline review | Quarterly access and security review | Monthly review, plus managed endpoint protection* |
| Reporting and reviews | Monthly report | Monthly report and quarterly service review | Monthly report, monthly review meeting and annual IT roadmap |
| Advisory | Ad hoc | Named account manager | Virtual IT manager (strategic advisory) |
*Endpoint protection licences (Sophos) are billed separately. Additional users are quoted per user.
Included in every plan
User support
- Remote IT support
- Application and email support
- User, device and connectivity troubleshooting
User administration
- New-user setup and account changes
- Employee onboarding and offboarding
- Password, access and permissions administration
IT security
- Security baseline and access reviews
- MFA and endpoint security guidance
- Security hygiene monitoring and risk identification
- Security awareness recommendations
Technology management
- Backup checks and device health checks
- IT asset visibility and basic IT documentation
- Vendor coordination
- Technology advisory and recommendations
Management reporting
- Monthly management-level IT report: issues raised and resolved, recurring problems, security observations, support trends, recommendations and outstanding risks
Major infrastructure projects, hardware purchases, onsite interventions outside the agreed service scope and third-party professional services or software subscriptions are quoted separately.
Not sure which level fits? Tell us about your IT and we will recommend one after a short assessment.
How support works
Clear channels, agreed service levels
You always know how to reach us, who is handling your request and what response to expect.
- Support channels
- Elnux Client Portal for tickets, plus email, phone and WhatsApp.
- Service hours
- Monday – Friday · 8:00 AM – 5:00 PM. Extended hours or 24/7 cover for critical systems can be scoped in your proposal.
- Response times
- Response and resolution targets are set by priority level and written into your Service Level Agreement.
- Remote & onsite
- Remote support nationwide. Onsite visits are arranged by location and service level.
- Reporting
- Track every ticket in the portal, and receive a monthly management report on issues, recurring problems, security observations and recommendations.
Who it is for
Built for organisations that rely on IT but should not have to run it
No in-house IT team
A complete outsourced IT department: helpdesk, maintenance, security and advice from one partner.
A small IT team that needs backup
Extra hands, specialist skills and cover for leave, so your own staff can focus on projects.
Multiple sites or critical systems
Consistent support, monitoring and documentation across every office and branch.
Ready to talk about Managed IT? A free first conversation with an Elnux consultant, with no obligation.
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Zoho PartnerHow we engage
From first conversation to ongoing support
- 01
Discover
We listen, assess your current environment and understand your objectives.
- 02
Design
We recommend a practical, secure solution with a clear scope and budget.
- 03
Deploy
Certified engineers implement, migrate and train your team with minimal disruption.
- 04
Support
Ongoing monitoring, support and advisory so your technology keeps delivering.
Questions
Managed IT FAQs
How do we log a support request?
Through the Elnux Client Portal, where you can raise and track tickets. You can also reach the support team by email, phone or WhatsApp; urgent issues are best raised by phone or WhatsApp.
What is the difference between the plans?
Plans scale with the number of users, devices and sites you need covered, the support hours you need and the level of onsite cover. Exact scope, response targets and visits are set out in your proposal and SLA.
How are plans priced?
Plans start at GH₵3,000 per month (Essential), with Business at GH₵5,000 and Premium at GH₵10,000. The right level depends on the number of users, devices and sites you need covered; after a short assessment we confirm it in a written proposal. Hardware, major projects and third-party subscriptions are quoted separately.
Do you provide onsite support outside Accra?
Remote support is available nationwide. Onsite support is arranged by location and service level, so tell us where your sites are and we will propose the right model.
Can you take over from our current IT provider?
Yes. We start with an assessment and a handover plan covering documentation, credentials, backups and open issues, so the transition is smooth.
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